We want customers to have a clear process when a product is not suitable.
Return Window
Eligible unused products may be requested for return within 30 calendar days after confirmed delivery.
To qualify, the product must generally be:
- Unused, unwashed, and unaltered.
- Free from food residue, odors, stains, scratches, or signs of cooking.
- Returned with its original accessories, manuals, protective materials, and packaging.
- Supported by valid order information.
Starting a Return
Email service@meravinoe.com before sending any product. Include the order number, the item being returned, and the reason for the request.
If the request is approved, we will provide return instructions. Products sent without authorization may be delayed, refused, or returned to the sender.
Non-Returnable Items
For hygiene, safety, and quality-control reasons, the following may not qualify:
- Products that have contacted food or ingredients.
- Used cookware, blades, cutting tools, brushes, strainers, or food-storage items.
- Products damaged through misuse, neglect, unsuitable cleaning, or improper storage.
- Items missing essential components or original packaging.
- Personalized, clearance, final-sale, or otherwise marked non-returnable items.
- Gift cards and downloadable materials.
Damaged, Incorrect, or Defective Products
Inspect the delivery after arrival. Report visible damage, missing components, incorrect items, or suspected manufacturing defects promptly.
Photographs or video may be required so that we can distinguish transit damage, production issues, and damage caused after delivery. Depending on the review, an appropriate solution may include replacement parts, a replacement product, store credit, or an approved refund.
Normal wear, accidental damage, cosmetic changes caused by use, and failure to follow product instructions are not manufacturing defects.
Return Shipping
Unless the return results from a verified incorrect, damaged, or defective item, return shipping costs are generally the customer’s responsibility. Original delivery charges are not normally refundable.
Returned products remain the customer’s responsibility until received and inspected. A trackable shipping service is recommended.