How can I check the status of my order?
When tracking becomes available, the relevant information will be sent to the email address provided with the order. Tracking activity may not appear immediately after a shipping label is created.
Can I change or cancel an order?
Contact us as soon as possible. We will try to help when an order has not entered processing. Once preparation or dispatch has begun, changes and cancellations may no longer be possible.
What should I do if my address is incorrect?
Send the correct address to service@meravinoe.com promptly. Address changes are not guaranteed after processing begins. Customers are responsible for reviewing their delivery information before submitting an order.
Why does my product look slightly different from the website image?
Differences in screen brightness, photography, production batches, material grain, or surface finishing can create minor variations. Product function and general design should remain consistent with the listing.
What if my order arrives damaged or incomplete?
Contact us promptly with the order number and clear photographs of the item, outer package, inner packaging, and shipping label. Keep all packaging until the review is complete.
Are kitchen products safe for every appliance or heat source?
Compatibility varies by item. Review the product description and included instructions before use. Do not assume that cookware, utensils, containers, or accessories are suitable for ovens, microwaves, dishwashers, induction surfaces, open flames, or extreme temperatures unless the listing specifically states so.
How should I care for my product?
Follow the cleaning, storage, temperature, and maintenance guidance provided with the item. Abrasive cleaners, sudden temperature changes, prolonged moisture exposure, or unsuitable appliances may damage certain materials.